FAQ

  • Q. How do you manage data security and privacy?

    We prioritize the security and privacy of your personal information. Everything you discuss with your therapist remains confidential in accordance with HIPAA regulations. We adhere to top industry standards to safeguard your personal health information.

  • Q. WHAT TYPES OF THERAPY DO YOU PROVIDE?

    We utilize a range of therapies including psychodynamic therapy, EMDR, Internal Family Systems, Somatic Experience, and attachment informed therapy.  For more information, please see our page therapy services page.

  • Q. WHAT FORMS OF PAYMENT DO YOU ACCEPT?

    We accept cash, checks, and debit cards. We also accept payments from your Health Savings Account and Flexible Spending Accounts.

  • Q. DO YOU TAKE HEALTH INSURANCE?

    We are out of network providers and do not accept insurance. However, we can easily send a receipt and invoice for you to file with your provider.

  • Q. DO YOU OFFER TELEHEALTH THERAPY?

    We are currently offering in-person or virtual therapy sessions via video and/or phone. We are using HIPPA secure technology to conduct these sessions.

  • Q. WHAT IS YOUR CANCELLATION POLICY?

    For Individual, Couples, and Families: You can cancel your appointment up to 48 hours before your scheduled therapy without a fee. If you cancel less than 48 hours before your appointment, you will be charged for the full cost of your appointment. For group sessions: You pay for the seat for the month and cannot be refunded if you cancel.

    If you are unable to attend session because of illness or energy, you may contact us to reschedule with no fee.

  • Q: Is my therapy confidential?

    The law generally safeguards the privacy of all client-therapist communications, prohibiting disclosure without the client’s prior written consent. However, certain legal exceptions exist:

    Suspected abuse of a child, dependent adult, or elder must be reported promptly to the appropriate authorities by the therapist.

    Under Texas Health and Safety Code Section 611.004, a mental health professional, including an LPC, may disclose confidential information to "medical or law enforcement personnel" if they determine there is a "probability of imminent physical injury" by the client to themselves or others. However, this is a permissive action, not a legal obligation.

    If a client expresses intent to self-harm, the therapist will strive to collaborate with them to ensure their well-being. Should the client refuse to cooperate, further steps may be necessary.

  • Q: What are your fees?

    Contact your therapist to ask about their fees. Before your first session, your therapist will give you a cost estimate. At Veritas, individual sessions (50 minutes) usually cost between $150 and $225, and couples therapy sessions are typically more. Each therapist will explain their fees in the estimate provided before counseling starts. Prices may vary based on a therapist’s training and experience. Some therapists might offer a sliding scale if you have financial needs, so feel free to talk to them about it. We know balancing your budget and therapy goals can be tough, and we’re here to help you find the right therapist or guide you to another option if needed.

  • Q: Do you offer a sliding scale fee option?

    We reserve a small number of sliding scale slots in our schedules. If you feel our standard fees are beyond your budget, please don’t hesitate to reach out. If we can’t accommodate you, we’d be glad to connect you with referrals to other reliable therapists nearby.

  • Q: How often will I meet for counseling?

    In the beginning stages of therapy, most clients attend sessions weekly or every other week. You and your therapist will decide together how often you’ll meet and the duration of your sessions at the close of your first appointment, adjusting these as needed throughout your therapy journey. Our standard sessions last 50 minutes, though longer sessions may be suggested in certain cases, such as for couples therapy or EMDR. Your first session will typically run 60 to 75 minutes to allow time for gathering background information and building a connection. Recommendations about session frequency are tailored to your goals, current level of distress, available resources, and schedule.

  • Q: What is a good faith estimate?

    Under Section 2799-6 of the Public Health Service Act, healthcare providers and facilities must notify uninsured individuals—or those not using insurance or federal healthcare programs—about their right to request a “Good Faith Estimate” of expected costs. This notification must be given verbally and in writing, either upon request or when scheduling services.

    By law, you’re entitled to a “Good Faith Estimate” outlining the anticipated cost of your medical care if you’re uninsured or not filing an insurance claim. This estimate covers the total expected charges for non-emergency services or items, including related expenses like medical tests, prescription drugs, equipment, and hospital fees.

    Your healthcare provider must provide this estimate in writing at least one business day before your scheduled service or item. You can also request a Good Faith Estimate from any provider of your choice prior to scheduling.

    If your final bill exceeds the Good Faith Estimate by $400 or more, you have the right to dispute it. The dispute process carries a $25 fee. If the reviewing agency sides with you, you’ll only pay the amount listed in the estimate.

    Keep a copy or photo of your Good Faith Estimate for your records. For questions or more details about your rights, visit www.cms.gov/nosurprises or call 800-985-3059.